Terms of Service for Jenkins Pressing

These Terms of Service govern your use of Jenkins Pressing's website, online ordering tools, booking features, and related dry cleaning and laundry services. In these terms, "Company" means Jenkins Pressing, "Customer" means the person placing an order, and "Services" means the cleaning, collection, delivery, and digital account features we provide.

You must be at least 18 years old and able to enter a binding agreement. If you place an order for a business, you confirm that you can accept these terms for that business.

Keep your login details private. Your account information, phone number, address, and garment instructions must be accurate. Tell us promptly if an unauthorised person uses your account.

Orders and pricing

Select the correct clothing type and service when you order. The price shown at checkout is based on that selection and the service area available at your address. Prices can change, and the applicable price is the one confirmed for your order.

We may contact you if an item needs a different service, has unusual care requirements, or falls outside our current service area. An order is accepted when we confirm it, subject to item inspection and collection availability.

Our service menu may include dry cleaning, wash and fold, pressing, and selected specialty care. We inspect garments when they arrive and follow the care label where one is present.

Tell us about existing tears, weak seams, colour transfer, missing buttons, stains, or other damage before collection. We may decline an item when cleaning could create a clear risk of damage.

Some stains cannot be removed safely. If an aggressive treatment may affect fabric, colour, trim, or shape, we will contact you before proceeding when practical.

Collection and delivery condition

Place items in the manner described during booking and check pockets before handover. We are not responsible for valuables, cash, documents, or objects left inside garments. Delivery timing depends on route capacity, item requirements, weather, and access to the delivery address.

We accept major credit cards and supported digital payment platforms. You authorise us to charge the payment method connected to your order for the confirmed services, applicable taxes, and approved extras.

Subscription plans renew automatically at the stated billing interval. A subscription price lock lasts 12 months unless the plan terms say otherwise. You can cancel at any time; cancellation takes effect at the next billing cycle, and charges already processed remain due.

Completed services are not refundable. If an item does not meet the agreed cleaning standard, contact us promptly so we can review it and arrange a reclean at no additional service charge where appropriate.

An unpaid balance may pause future pickup, delivery, or booking access until the account is brought current.

California law governs these terms and your use of the Services, without regard to conflict-of-law rules. We prefer to resolve concerns directly, so please contact us with the order details and a clear description of the issue.

Any dispute that cannot be resolved directly will be decided through binding arbitration in Orange County, California. Each party is responsible for its own costs unless applicable law requires a different result.

The Services are provided subject to the commitments stated in these terms. We make no additional warranties beyond those required by law or expressly written here.

Other legal terms

Neither party is responsible for delay caused by events outside reasonable control, including severe weather, utility interruption, transport disruption, or government action. If one provision is unenforceable, the remaining provisions continue. These terms and the order details form the entire agreement for the Services and replace earlier statements about the same order.